return policy

1) Defective products

We do not accept returns or exchanges of opened items unless the item you purchased is defective. If you receive a defective item, please contact us at hello@hellobetina.com with details of the product and the defect and how you wish to arrange the return of the product. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2) Return of unopened items

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Please contact us at hello@hellobetina.com to confirm how you wish to arrange the return of the items. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

3) Shipping costs

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

4) Status of the Return

To follow-up on the status of your return, please contact us at hello@hellobetina.com.